How can we help?
Answers to the most common questions about RSchool. Can't find what you're looking for? Write to us directly.
Getting started
How do I create an account?
Open the app and tap "Let's start": enter your month and year of birth, choose your subjects and study goal, then create your account with Apple, Google or email. If a friend gave you an invite code, you can enter it when you sign up with email.
Is RSchool free?
Yes. The Free plan never expires and gives you, in total, 3 scans, 5 summaries, 3 mind maps, 5 quizzes, 1 oral quiz and 20 questions to the tutor: they do not reset every month. Reviewing your flashcards is always free. To keep creating materials, you can upgrade to Student or Unlimited.
Which languages are supported?
The app is available in Italian, English, German, French and Spanish. You can change the language from Profile → Settings → Language: menus, buttons and messages change, while the materials you have already created stay as they are.
How old do I need to be to use RSchool?
At least 14. RSchool uses artificial intelligence, and in Italy anyone under 14 needs a parent's consent, which the app cannot collect yet. That's why we ask everyone for their month and year of birth the first time they open the app. If you entered the wrong date, write to support@rschool.it. You'll find the details in our Privacy Policy.
Scans and AI content
What file types can I upload?
You can take a photo of your notes or books (JPG, PNG, WEBP, HEIC) or upload a ready-made PDF file.
What does the AI generate from my content?
From every scan, RSchool prepares a summary, a mind map, a multiple-choice quiz and flashcards for spaced review. With "Ask the tutor" you can ask questions about your pages: the tutor answers only from the material you scanned and tells you which section the answer comes from. With the oral quiz you practise answering out loud, or in writing if you prefer.
How much can I use RSchool each month?
It depends on your plan. Free, in total and with no reset: 3 scans, 5 summaries, 3 mind maps, 5 quizzes, 1 oral quiz and 20 questions to the tutor. Student, every month: 30 scans, 10 oral quizzes and 200 questions to the tutor, with unlimited summaries, maps and quizzes. Unlimited: no limits. Each scan can include up to 20 pages. With a subscription, counters reset on your renewal date.
Is the AI-generated content always correct?
The AI is a study aid and can occasionally make mistakes or oversimplify a topic. Always use your original material and common sense to double-check the most important information, especially before a test.
Subscriptions and payments
What plans are available?
Free (3 scans and the other limits in total, with no reset), Student (€4.99/month or €39.99/year) and Unlimited (€9.99/month or €79.99/year, with no limits). Every month Student includes 30 scans, 10 oral quizzes and 200 questions to the tutor, with unlimited summaries, maps and quizzes and priority processing. Prices may vary by country and store, which always shows the final price before you buy.
How do I cancel my subscription?
Subscriptions are managed by the store (App Store or Google Play), not by the app. On iPhone: Settings → your name → Subscriptions. On Android: Google Play Store → Menu → Subscriptions. Cancel at least 24 hours before renewal. Note: deleting your RSchool account does not cancel your subscription.
I switched phones — how do I restore my subscription?
Sign in with the same account you used to buy the subscription, open Plans (from Profile, on the "Your plan" card) and tap "Restore purchases".
Can I get a refund?
Refunds are handled directly by Apple or Google under their own policies, not by RSchool. You can request one from your App Store or Google Play account page.
How does the "Invite a friend" programme work?
You'll find your personal code and link on Home and in Profile, on the "Invite a friend" card. When a friend subscribes to RSchool for the first time with your link (or with your code, entered when signing up), you get a free month: if you already subscribe, your subscription is extended by 30 days; if you don't, you get 30 days of Student. Only each friend's first purchase counts, up to 2 free months a year. The details are under "How it works" on the same card.
Your account
How do I edit my profile?
Go to Profile → Edit profile to change your photo, first name, last name and email. If you change your email, we send a confirmation link to the new address: the change takes effect when you open it.
I forgot my password — what do I do?
On the sign-in screen, tap "Forgot password" and follow the instructions you receive by email.
How do I delete my account?
Go to Profile → Delete account (at the bottom of the page) or Settings → Delete account, tick the confirmation and tap "Delete account". This cannot be undone and also deletes your conversations with the tutor. If you have a subscription, cancel it in the store: deleting your account does not cancel it. All the details are on the Account deletion page.
Privacy and notifications
Who can see my study content?
Only you. Your notes, summaries and statistics are private and are never shown to other users or used for advertising. See our Privacy Policy for full details.
What are "Usage statistics" and "Ad measurement"?
They are two optional consents we ask for right after you sign up, both off to start with. Usage statistics: screens visited and features used, without your name or email, to understand what to improve. Ad measurement: install, sign-up and subscription events shared with our measurement provider and the platforms where we advertise, to understand which ad led you to RSchool. On iPhone, only if you turn it on, Apple also asks for permission to track. You can change your mind at any time from Profile → Settings → Privacy.
Why do I get push notifications?
If you turned them on, RSchool sends you a study reminder at the time you choose and lets you know when a scan has finished processing. You can change the time or turn them off from Profile → Settings or in your phone settings.
Technical issues
The app crashes or won't open — what should I do?
Try closing it completely and reopening it, make sure you have the latest version from the store, and restart your phone. If the problem continues, write to us describing what happens and on which device.
The scan doesn't recognise the text well — how can I improve it?
Make sure you have good lighting, frame the page without shadows or glare, and keep the paper flat. Sharp, well-lit photos give much better results.
I'm not receiving reminder notifications — why?
Check that notifications are enabled both in the app's settings and in your phone's settings, and that battery-saver mode isn't blocking them in the background.
No results for your search. Write to us at support@rschool.it
Still need help?
Our team will get back to you as soon as possible.